3…, 2…, 1? How complaints tamed Microsoft’s aggressive feature upgrade strategy

Microsoft has jiggered and rejiggered Windows 10’s release and support model enough times to befuddle even the most astute follower. Each time, the company downplayed what had been true and highlighted what had become the new truth. That’s how things work. But it’s left users without context.

Here is a brief history of how Microsoft reacted to balking customers and changed the cadence of Windows 10.

3…

Before Microsoft got around to launching Windows 10, it was talking up the development and release cadence, promising that it would roll out a refreshed operating system at the unprecedented rate of three times a year.

In an April 2015 Microsoft-hosted webinar, the company said the impending OS would receive upgrades – those that included new features and functionality – about every four months. Under that schedule, Windows 10 Home would first receive each feature upgrade; the same version would be served to Windows 10 Pro and Windows 10 Enterprise four months later.

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