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Tech Support Done Right Blog

Tech Support Done Right has been serving the Maryland area since 2018, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

In 2021 and Beyond; Your Business Has to Have a Network Security Budget

In 2021 and Beyond; Your Business Has to Have a Network Security Budget

Most modern businesses are using information systems to accelerate their profitability. In fact, small and medium-sized businesses are expected to spend over $650 billion in 2021. The question becomes what technologies are they spending their money on, and are they objectively the right investments to make? Today, we will unpack these questions by highlighting two investments that many businesses are pursuing.

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Tip of the Week: Protecting Your Mobile Device Against Guests

Tip of the Week: Protecting Your Mobile Device Against Guests

Let’s face facts: there could easily be quite a bit on your mobile device that you don’t want someone to have access to. However, on the other side of the coin, you hardly want to appear rude and never let someone use your phone to place a call or look up some contact information… right? As it turns out, Android has a little-known feature called Android Guest Mode that many can use to share one’s device more securely.

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Accounting Firms are Counting on Their IT

Accounting Firms are Counting on Their IT

We’re right in the middle of tax season and accountants are having to manage potential attacks on their data. Since people depend on your organization to keep their most sensitive information secure, having an effective strategy to protect that information is extremely important. As an IT service provider, we have solutions to help accountants handle this issue. Let’s take a look. 

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Choosing the Right Software Is Essential for Today’s Businesses

Choosing the Right Software Is Essential for Today’s Businesses

Most businesses rely on specific software, and a lot of it. It’s used to manage, protect, and facilitate your business. Today’s software is more flexible than ever before, and while control over your business’ IT systems is always better, the ability for a business to get the tools it needs may take you in a different direction. Let’s take a look at some considerations you should make when you are looking to get software for your business. 

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Tip of the Week: Activating Clicklock on a Laptop

Tip of the Week: Activating Clicklock on a Laptop

Laptops are pretty great. They’re powerful, yet portable computers that can be brought effectively anywhere work needs to be done. That being said, there are a few drawbacks that can irritate many users to some extent. For instance: trying to click-and-drag your cursor as you are using the trackpad. For this week’s tip, let’s go into a feature that you can use to make this process a lot simpler.

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How Important is Socialization Between Your Remote Team Members?

How Important is Socialization Between Your Remote Team Members?

Remote work is a more popular option than ever, considering how businesses have needed to adapt, but that isn’t to say that this option hasn’t experienced some challenges. One major drawback has been the impact that the situation at hand has had on the cumulative mental health of your team. There is some cognitive dissonance associated with working together while separating—largely because the casual conversations that generally come with working together have been lost.

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How to Optimize Your Technology Budget in 2021

How to Optimize Your Technology Budget in 2021

After 2020, it is understandable that many businesses would be seeking out a way to recoup a lot of the expenses and losses that the year’s events likely incurred upon them. This has led many to turn to their IT investments as the sacrificial lamb. While we are undeniably biased, we would argue that there are better ways to streamline your business’ expenses in terms of its IT than to simply cut them outright.

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Tip of the Week: Deciphering Your Computer’s Power Options

Tip of the Week: Deciphering Your Computer’s Power Options

Granted, you’re probably most interested in your computer when you’re using it. However, it is very important to consider what you do when you walk away based on the list found in the Power section of the Start menu. Let’s go over what each of these options actually does.

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Scale Your IT to Better Manage Your Budget

Scale Your IT to Better Manage Your Budget

Today’s business has to do more with less. This goes for all of its resources including the technology it uses. Runaway IT budgets can put a lot of pressure on the technology to do more than it can. To get the most out of your business’ technology investments, consider the following strategies.

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If Your Backup Doesn’t Involve These Three Aspects, You’re Doing It Wrong

If Your Backup Doesn’t Involve These Three Aspects, You’re Doing It Wrong

For any business continuity strategy to be complete, a data backup strategy needs to be involved. This is often easier said than done: there are a lot of elements that need to be considered, and some data can go overlooked if the solution isn’t maintained. However, considering the likelihood of data loss without one, a data backup is an indispensable component to prioritize and evaluate over time.

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Tip of the Week: How to Generate Strong Passwords That You Can Actually Remember

Tip of the Week: How to Generate Strong Passwords That You Can Actually Remember

Passwords are effectively the cornerstone of your business’ data security—if they aren’t up to muster, your protections could crumble. Unfortunately, many users shortchange their passwords to try to make them more convenient, also making them more convenient for cybercriminals. Let’s see how we could (and should) make passwords as effective as possible.

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What’s Happening with COVID-19 Scams

What’s Happening with COVID-19 Scams

During the COVID-19 pandemic there have been quite a few different types of scams. At first, most of the scams centered around economic relief money that was doled out to people to help prop up the fledgling economy. More recently however, scammers have focused on vaccines. Today, we will take a closer look at some of these scams, as they are growing in sophistication. 

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Is Your IT Infrastructure Fully Documented and Tracked?

Is Your IT Infrastructure Fully Documented and Tracked?

When reviewing their inventory, many businesses forget to consider one of their most used, most important resources: their technology. Let’s go over a few reasons that your business’ technology inventory needs to be tracked—and what goes into properly doing so.

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Tip of the Week: Properly Preparing to Respond to a Data Breach

Tip of the Week: Properly Preparing to Respond to a Data Breach

While nobody wants their company to suffer a data breach, the nature of today’s workplace makes these occurrences harder and harder to avoid. In fact, chances are that you’ll eventually encounter one, which makes it important to prepare to deal with it when it comes about.

Here, we’ve outlined a few steps to help your business weather the storm:

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These 3 Considerations Can Help Your IT Decision Making

These 3 Considerations Can Help Your IT Decision Making

When your business is in the position to add new technology, the process can be pretty confusing. You try to make good business decisions every time, but with technology, there are more variables that need to be weighed. Is the technology going to help the business? Is it the right technology for what I’m trying to achieve? What is the actual cost? Today, we will outline three strategies that can help you make better IT decisions.

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Why Online Speech Isn’t (Usually) a Free Speech Issue

Why Online Speech Isn’t (Usually) a Free Speech Issue

It is undeniable that technology has become ingrained into our workplaces, and perhaps even more so into our daily lives—particularly considering the events of the past few years. This is likely why it is so surprising when a large tech company bans a user for some activity on their platform.

With all that is happening today, this surprise has largely turned into outrage over whether or not these companies can really ban people over what they share on the platform. Let’s go over the situation to try and glean from it some answers.

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Optimizing Images for the Web 101 - Resizing Your Images

Optimizing Images for the Web 101 - Resizing Your Images

It wasn’t long ago that we took the time to discuss what format is best while you’re sharing images, whether via email or online. The idea was that images with the smallest file sizes were best, as they could be shared and downloaded more rapidly—without a tradeoff in terms of quality. Let’s discuss how this can be accomplished in Photoshop.

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Optimizing Images for the Web 101 - Image File Formats

Optimizing Images for the Web 101 - Image File Formats

Images are immensely useful tools to communicate, whether using them online or sharing them in an email. Having said that, understanding a few things about image files and their sizes will help you to use these images more effectively. We’ve put together this guide to make it easier for you to put images to their proper use.

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How to Prepare Your Team to Fight Phishing

How to Prepare Your Team to Fight Phishing

While last year saw a significant decrease in its number of data breaches, the number of records that were leaked doubled… and then some. Part of this can likely be attributed to a spike in the use of ransomware, indicating a resurgence in interest of the mean-spirited malware. This means that your business may very well see more ransomware infection attempts coming its way—the only question is, are your team members prepared for them?

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Tip of the Week: Three Questions to Help Arrange Your Priorities

Tip of the Week: Three Questions to Help Arrange Your Priorities

The typical workday is filled with tasks—oftentimes, more than can be handled in the span of a day and all given the same priority level. As I’m sure you’ve realized at some point, this just isn’t a sustainable way to operate. To minimize this issue, we’re going over a few tips to help you prioritize the tasks that you’re given.

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