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Tech Support Done Right Blog

Tech Support Done Right has been serving the Maryland area since 2018, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Podcast: IoT Piranhas Are Swarming Industrial Controls

Enormous botnets of IoT devices are going after decades-old legacy systems that are rife in systems that control crucial infrastructure.
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Babuk Ransomware Gang Ransomed, New Forum Stuffed With Porn

A comment spammer flooded Babuk’s new ransomware forum with gay orgy porn GIFs and demanded $5K in bitcoin.
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Microsoft Rushes Fix for ‘PetitPotam’ Attack PoC

Microsoft releases mitigations for a Windows NT LAN Manager exploit that forces remote Windows systems to reveal password hashes that can be easily cracked.
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Malware Makers Using ‘Exotic’ Programming Languages

Sprechen Sie Rust? Polyglot malware authors are increasingly using obscure programming languages to evade detection.
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The True Impact of Ransomware Attacks

Keeper’s research reveals that in addition to knocking systems offline, ransomware attacks degrade productivity, cause organizations to incur significant indirect costs, and mar their reputations.
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Discord CDN and API Abuses Drive Wave of Malware Detections

Targets of Discord malware expand far beyond gamers.
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5 Steps to Improving Ransomware Resiliency

Alex Restrepo, cybersecurity researcher at Veritas, lays out the key concepts that organizations should be paying attention to now and implementing today.
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FIN7’s Liquor Lure Compromises Law Firm with Backdoor

Using a lure relating to a lawsuit against the owner of Jack Daniels whiskey, the cybergang launched a campaign that may be bent on ransomware deployment.
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Kaseya Obtains Universal Decryptor for REvil Ransomware

The vendor will work with customers affected by the early July spate of ransomware attacks to unlock files; it's unclear if the ransom was paid.
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FBI: Cybercriminals Eyeing Broadcast Disruption at Tokyo Olympics

Expected cyberattacks on Tokyo Olympics likely include attempts to hijack video feeds, the Feds warn.
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In 2021 and Beyond; Your Business Has to Have a Network Security Budget

In 2021 and Beyond; Your Business Has to Have a Network Security Budget

Most modern businesses are using information systems to accelerate their profitability. In fact, small and medium-sized businesses are expected to spend over $650 billion in 2021. The question becomes what technologies are they spending their money on, and are they objectively the right investments to make? Today, we will unpack these questions by highlighting two investments that many businesses are pursuing.

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Tip of the Week: Protecting Your Mobile Device Against Guests

Tip of the Week: Protecting Your Mobile Device Against Guests

Let’s face facts: there could easily be quite a bit on your mobile device that you don’t want someone to have access to. However, on the other side of the coin, you hardly want to appear rude and never let someone use your phone to place a call or look up some contact information… right? As it turns out, Android has a little-known feature called Android Guest Mode that many can use to share one’s device more securely.

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Accounting Firms are Counting on Their IT

Accounting Firms are Counting on Their IT

We’re right in the middle of tax season and accountants are having to manage potential attacks on their data. Since people depend on your organization to keep their most sensitive information secure, having an effective strategy to protect that information is extremely important. As an IT service provider, we have solutions to help accountants handle this issue. Let’s take a look. 

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Choosing the Right Software Is Essential for Today’s Businesses

Choosing the Right Software Is Essential for Today’s Businesses

Most businesses rely on specific software, and a lot of it. It’s used to manage, protect, and facilitate your business. Today’s software is more flexible than ever before, and while control over your business’ IT systems is always better, the ability for a business to get the tools it needs may take you in a different direction. Let’s take a look at some considerations you should make when you are looking to get software for your business. 

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Tip of the Week: Activating Clicklock on a Laptop

Tip of the Week: Activating Clicklock on a Laptop

Laptops are pretty great. They’re powerful, yet portable computers that can be brought effectively anywhere work needs to be done. That being said, there are a few drawbacks that can irritate many users to some extent. For instance: trying to click-and-drag your cursor as you are using the trackpad. For this week’s tip, let’s go into a feature that you can use to make this process a lot simpler.

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How Important is Socialization Between Your Remote Team Members?

How Important is Socialization Between Your Remote Team Members?

Remote work is a more popular option than ever, considering how businesses have needed to adapt, but that isn’t to say that this option hasn’t experienced some challenges. One major drawback has been the impact that the situation at hand has had on the cumulative mental health of your team. There is some cognitive dissonance associated with working together while separating—largely because the casual conversations that generally come with working together have been lost.

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How to Optimize Your Technology Budget in 2021

How to Optimize Your Technology Budget in 2021

After 2020, it is understandable that many businesses would be seeking out a way to recoup a lot of the expenses and losses that the year’s events likely incurred upon them. This has led many to turn to their IT investments as the sacrificial lamb. While we are undeniably biased, we would argue that there are better ways to streamline your business’ expenses in terms of its IT than to simply cut them outright.

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Tip of the Week: Deciphering Your Computer’s Power Options

Tip of the Week: Deciphering Your Computer’s Power Options

Granted, you’re probably most interested in your computer when you’re using it. However, it is very important to consider what you do when you walk away based on the list found in the Power section of the Start menu. Let’s go over what each of these options actually does.

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Scale Your IT to Better Manage Your Budget

Scale Your IT to Better Manage Your Budget

Today’s business has to do more with less. This goes for all of its resources including the technology it uses. Runaway IT budgets can put a lot of pressure on the technology to do more than it can. To get the most out of your business’ technology investments, consider the following strategies.

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If Your Backup Doesn’t Involve These Three Aspects, You’re Doing It Wrong

If Your Backup Doesn’t Involve These Three Aspects, You’re Doing It Wrong

For any business continuity strategy to be complete, a data backup strategy needs to be involved. This is often easier said than done: there are a lot of elements that need to be considered, and some data can go overlooked if the solution isn’t maintained. However, considering the likelihood of data loss without one, a data backup is an indispensable component to prioritize and evaluate over time.

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